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Ask Befundo
An assistant on every page, in the bottom-right corner. It answers questions about your own classes in plain words. It is not a tutor and it does not mark work — it knows what Befundo knows about you, and nothing else.
Opening it
Two ways in, one assistant.
1
The button in the corner
Ask Befundo sits at the bottom-right of every page once you're signed in. There's also a small sparkle in the header, next to messages and notifications — both open the same thing.
2
Pick what you're asking about
At the top you'll see Classes, and if you run or teach classes, Teaching as well. Classes answers about your own family. Teaching answers about the classes you run. Switching between them starts a fresh conversation, on purpose — they see different things.
3
Closing it doesn't lose the conversation
Close the pane, go and look at the page it mentioned, open it again — your messages are still there, on the same tab you were using. It starts fresh when you reload the page or come back another day.
4
Press a suggestion instead of typing
When you open it you'll see a few questions you can press. They change with the page you're on, so opening it while looking at a class offers questions about that class.
What it can and can't see
The short answer: exactly what you can see, and nothing more.
1
Your own household, or your own classes
As a parent it sees your children and the classes they're enrolled in. As an instructor it sees the classes you run. It cannot see another family's children, another business's classes, or anything you couldn't open yourself by clicking around.
2
It doesn't know other children's names
Ask how many are in a class and it will tell you a number. It can't list the children, even for the instructor teaching them — the roster is on the class page, where it belongs.
3
It knows which page you're on
Ask “how many are enrolled in this class?” while looking at a class and it knows which one you mean. Same with “when does this next meet?” — no need to name it.
Getting a useful answer
It's better at some questions than others.
1
Ask about facts, not opinions
“What's on this week?”, “which classes is Aarav in?”, “how many are enrolled?” are the questions it answers well. It will not tell you whether a child is doing well, whether they should move up a level, or what they should study — it can't see any of that, and it's been told not to guess.
2
Say who you mean if it's ambiguous
With two children in the same class, “when is her lesson?” may need a name. Ask again with the name rather than assuming the first answer covered the right child.
3
Check anything that matters
It can be wrong, which is why every panel says so above the box. For anything you'd act on — a time, a date, who's coming — the page it came from is the one to trust. The assistant is a shortcut to that page, not a replacement for it.
When it wants to change something
It proposes; you press the button.
1
Nothing happens without your approval
If you ask it to change something — putting a class on hold, say — it doesn't. It shows you a card saying exactly what would happen and waits. Nothing is written until you press Yes, do it, and pressing No leaves everything as it was.
2
You can't waive that
Telling it “just do it, don't ask me” doesn't work. It will still ask. That's deliberate: the things worth automating are also the things worth being sure about.
3
It won't enrol anyone
A place in a class always needs the family to agree, so the assistant can't register a child or accept an invitation for you — no matter who asks. See the parents' guide for how registration works.
Where it stops
Worth knowing before you rely on it.
1
Families get it free, with a daily limit
The Classes assistant costs you nothing whatever plan your provider is on. There's a cap of around 40 questions a day per account so it can stay that way; it clears as the day rolls on.
2
Teaching needs Growth or above
The Teaching assistant is part of the AI features on Growth and above. On a free plan you'll see it offered and be told to upgrade when you send a message — rather than it being hidden, so you know it exists.
3
It doesn't do the things it isn't built for
No lesson plans, no marking, no progress reports, no recommendations about what a child should take next. If it's not in Befundo already, the assistant can't see it — and if it can't see it, it will say so rather than invent an answer.
4
Your conversations are yours
What you ask is kept so you have a record, and nobody else can read it — not the business you belong to, not a moderator, not another parent.
Still stuck?
The FAQ covers what Befundo does and doesn't do, including the parts that aren't built yet.