Running your business on Befundo

A one-minute walk round your business's pages: classes, students, announcements, payments, and your business details and landing page. It is offered once, at the top of your business's home, and never starts by itself. Take it again from Help or the menu under your picture.

Befundo asks one question at sign-up: whether you're an adult or a child. Pick adult. There is no separate “business” account type — one account can take classes, manage children and run a business at the same time, in any combination.

Straight after sign-up, pick Run a teaching business on the page that says you're all set. Later, go to Account → Your businesses → Create, or open Create a business directly. You become its admin. A business can have any number of admins and instructors.

You're asked for this when you create the business, prefilled from your browser — change it if your classes run somewhere else. It decides two things: whether your class schedules become meetings at all (without it there's no attendance, no notes and no reminders), and what families in other time zones see — an online class shows each family its own clock, with yours beside it.

Creating a business opens Set up your business, a step-by-step wizard: your business details, your first class (add it, import a spreadsheet, or — on the Growth plan — describe it to Ask Befundo), bringing in your families with a link to each class they can register from, and optionally publishing your page and inviting an instructor. Each step is ticked by what you have actually done, Skip moves on without it, and Finish later takes you to your business home, whose checklist has Continue setup to bring you back to the first step still open. After those comes an optional Extras step: switch on the Quest For Spark curriculum if you want it (leave it off if you teach your own material), see what Ask Befundo does for a business and whether your plan includes it, and add where families pay you. Nothing in Extras counts towards setup. The wizard is on the web; the phone apps show the same checklist.

Description, contact email and phone, and address, under Business details. Until the description, an email or phone, and an address are filled in, your business home shows it as the first step of Set up your business, a checklist that also covers adding your first class and bringing in your families, with publishing your page and inviting an instructor as optional extras. Each step links straight to its page, on the web and in the phone apps, Continue setup reopens the wizard on the web, and the checklist goes away once the first three are done. The address feeds the map on your class listings and the address check on your trust badge; online classes never appear on the map.

Business → Landing page gives you a public page at your own slug: a tagline, an about section, photos and a cover image. Below the about you can add short sections — who it's for, what to expect on a first visit, your policies — and the questions families ask; any you leave empty stay off the page. It stays unpublished until you say otherwise, and it goes dark again if you archive the business.

Landing page → Design your page: pick a layout, describe your business in a few sentences, and Befundo drafts a whole page — its words, colors, type and sections. Change any section, or start a layout by hand instead; Preview shows it as families will, and only Publish design puts it on your page. Your classes, times and prices come from your classes, and reviews only from families; the AI adds no years, qualifications or prices you didn't write. Ask for “a trial class form” in the description if you want families to be able to ask for one.

Business → Groups → New groupmakes a group from students in any of your classes — a competition team, a show's cast. It has its own board: you post, and members (children with their own login included) and their parents reply. Switch on the parents' threadto let the members' parents arrange car pools and kit among themselves; children never see it, and you can hide anything in it.

An event families should bring friends to — a recital, an open exhibition — can be public. Open it and use Public page → Make public: it is listed under Upcoming events on your landing page, with a page anybody can read, and you can copy its link to share anywhere. Only admins can do this.

Making it public changes who can read it, not who is told: only its class (or, for a business-wide event, every family) is notified. The link to join online never appears in public. If the event has a poster, confirm that nobody is pictured or that everyone pictured agreed. Questions from the public page arrive in Requests and by email. Every event, past ones included, is under Business → Events.

Up to 12 business photos and a cover image, uploaded straight from the browser. Location data is stripped from every image before it is stored.

Business → Reviews shows what families have written and lets you reply once to each. Only families who actually attended a class can review you — that's enforced, not a policy. Testimonials are the ones you choose to feature on your landing page.

If you already have a site, Business → Integrations gives you a line of code to paste into it. Your live class list appears there, and each class links back here to register.

It follows your classes, so there is nothing to update when one changes — and it shows your active classes including any you have kept out of Befundo's search, because your own website is not the marketplace. It stays off until you switch it on, so you can paste the code and style it first.

A class appears in the marketplacewhen it is active and listed. Families filter by category, age, format and distance. Unlisted classes still work normally — they just aren't discoverable, which is what you want for a class that's full or invitation-only.

On Business → Integrations, Export your data gives you three spreadsheets: your students, your classes, and your attendance. They download as CSV and open in Excel, Numbers or Google Sheets.

Useful for an accountant, an end-of-term report, or a mail merge. Only a business admin can download them, and each file holds your business and nothing else.

Once a file is on your computer it has left Befundo, and we can't recall a copy. It is a list of children with contact details, so keep it where you would keep a paper register.

If your classes and students live in a spreadsheet, don't retype them. Classes → Import from a spreadsheet takes the file as it is — press Match my columns and Befundo works out that “Kid” is a name and “$/mo” is a price. You see everything it will create before anything is created. Classes first, then students, because the student file names its classes.

Business → Classes → Add. Name, category, age range, price and format (in person, online or hybrid). Online classes get a Befundo video room; in-person ones show a location instead.

Business → Private lessons → New private lesson. A subject, the student and their parent's email, a weekly time, and how it's paid: each lesson, monthly, or a package of lessons. The family accepts an invitation, and it works like any class from there, never listed and with one student. Duplicate sets up the next student.

Camps are off until you want them: switch on Camps under Integrations, then Business → Camps → New camp: a name, the year, a category, and what families read — the day, what to bring, drop-off, policies and questions. Where AI drafts are on, Describe your campat the top of New camp fills all of it, and the week grid below, from a few sentences — the ages, dates, the day, prices and places you write, and nothing you don't. It lists anything it couldn't read; nothing is saved until you press Create camp.

Week grid makes the sessions: pick the weeks, the age bands and the day — one full day, or a morning and an afternoon with their own activity, times, price and places, plus before or after care — then Generate sessions. Running it again only adds what is new. Add session takes any dates, one week or several. Each session is an ordinary class: edit one for its theme, closed days (a holiday), minimum, deadline or a cover teacher, and open it for its roster and register.

Set the camp to Published and its page appears on your business page and in Find a class. The camp page shows, for each session, who is in it against its places, whether it has reached its minimum, and what families owe against what you have recorded as paid. A child counts once per camp toward your plan. The apps show your camps; setting one up is on the web.

Families press Registeron the camp's page — on the web or in the apps — tick sessions for each child, and give your camp's details once per child: an emergency contact, who else may collect them, allergies and dietary needs, T-shirt size and notes. Write your waiver and cancellation policyin the camp's details; changing the waiver asks families again the next time they register. The Camperscard lists everyone with their details (a teacher sees only their own sessions' children). Befundo takes no payment: when a family has paid you, Mark paid beside them records it for every week they owe.

On the camp page, Rosterlists every camper with their age, grade, parents and their family's camp details, allergies flagged; Download CSV takes it to a spreadsheet. Attendanceis each session as a grid of campers and days — present, late, absent or excused — and every cell is that day's register. Check in and outlists today's campers: check each child in at drop-off (which marks them present if nobody has), and at pickup choose who collected them — a parent, someone on the family's list, or someone else with a reason, which is flagged on the roster for you. Their parents are told who collected them. A teacher sees and runs only their own sessions, and the apps have the roster and the door list too.

Announce to the whole camp, one session or one family. Documentsholds the handbook, the waiver or a map. They are private: only your admins, the camp's teachers and families with a child in it can open them, signed in, and a forwarded link opens for nobody else. Families get a reminder a week before and the day before their child's first day (with where, when, drop-off and what to bring) and a thank-you on the last day. Turn on the "At camp today" notice if you want parents told when their child is marked present.

Clicking a class in Business → Classes opens the class itself, starting on its Board — the same page an instructor and a family get, so there is only ever one of it.

What used to be a separate business-side class page — capacity, the marketplace listing, who may start topics — is the Settingsrow in the class's own menu. Name, description, price and the schedule are the Edit class button beside the class title — and to hand the class to another instructor, use Changebeside their name, which opens the same form. Both are there for the class's instructor and for the business's admins; other instructors and families see neither.

How often it repeats, which days, start and end times, and a start date. This is required — it's what puts the class on families' calendars and creates the meetings you take attendance against. An end date is optional; a class can run until you say otherwise. The end time has to be later than the start time on the same day — a class can't run past midnight.

For a tutor who arranges times with each family, tick No fixed schedule. Be aware of the trade: the class appears on nobody's calendar, and you add each meeting by hand. That's deliberate — inventing a fictional Monday 4pm would be worse data than none, because families would turn up.

“What you'll learn”, “Course includes” and “Requirements” appear on the public listing, and on the class's Course tab — where they're listed even before you write them, so you can see what's still missing. Fill them in from Edit at the top of the class. The course content builder underneath lets you lay out modules and the items inside them — a syllabus families can read before enrolling.

Once a class has a syllabus, each meeting page lists it with checkboxes. Whoever runs the meeting ticks what they got through, and the class's Coursetab carries a running “6 of 14 covered”.

It describes the class, never a child — families read the same count you do. Nothing is inferred from the calendar, so a class that never ticks anything simply shows no count.

Mark complete takes it out of the marketplace and out of families' class lists, without deleting anything — the board, roster, notes and attendance all survive. You can reopen it, and it comes back on hold and unlisted so it doesn't quietly start taking registrations again.

Befundo has its own curriculum, Quest For Spark — eight subjects, over 2,200 skills, a lesson for each of them, a bank of practice questions and a set of checked links. Math and English run to twelve levels; Science to eight; Social Science and Spanish to five; Biology, Chemistry and Physics to four.

You do not have to use it.Plenty of providers teach their own material and always will, and nothing in Befundo needs Quest For Spark to work — classes, meetings, homework, attendance, payments and messaging are all exactly the same either way. It is off until you switch it on, and if you never do, no screen will mention a skill you didn't adopt.

Settings → Integrations → Quest For Spark curriculum. The card says what you get and what gets recorded before you press anything.

Switching it off again hides the material and stops new observations. Nothing already recorded is deleted — a term of a child's learning history isn't something a switch should destroy — so you can turn it back on and pick up where you were.

Taking the curriculum doesn't make every class a Quest For Spark class. Each one is separate: Edit the class and set its level. Until you do, that class carries on exactly as it did.

Once a class has a level you can build its syllabus from the curriculum units — and you can mix levels, which is the normal case rather than a workaround. A class of mixed readiness might run level 2 number work beside level 1 geometry.

A lesson to read before teaching each skill, practice to set as homework, links worth watching, and a wrap-up builder that turns what a meeting covered into review — different review per child, from what each one has actually shown.

In math, science and English, a lesson for a younger reader comes as short steps with pictures Befundo draws from the numbers in it, and Read to mereads it aloud with a voice on the reader's own device. Families see a lesson once your teacher marks the topic covered.

Each student also gets a Skill progress card: not one mark, but whether they have the concept, the method, can apply it, and can explain it. Befundo suggests what to teach next and your teacher decides whether to.

Your teaching staff, and nobody else. Families are not shown these scores, and no child is ever compared with another — there is no ranking, no class average, and no screen anywhere that puts two children side by side.

What families do see is the work itself: homework and practice you set appear in their tasks like anything else, and they can open what their child was asked and what they answered.

From a class listing, a parent enrolls a child or themselves. You get a notification. Business → Students lists everyone across all your classes.

Invite a student by email from the class page. They get a link that enrolls them when accepted. Useful when you've taken the booking over the phone.

If your designed page has a trial class form, a family can ask for a trial without an account: a name, an email and, if they like, a child's age, a class or level and a message — never a child's name. You get a notification and an email you can reply to, and every request is under Business → Trial requests, where you mark each one answered. Questions about your public events arrive there too. Requests are deleted after 180 days.

Before a class's first meeting, a family can withdraw on their own and you're told. Once it has started they askinstead, and the request waits in the class's Memberstab — “Ada Rivera asks to leave Math Club”, with their reason if they gave one. They keep the place until you answer. Let them leave gives the place up (attendance, work and payments stay on record); Keep their placesays not this time, and they can ask again. The business's admins and the class's own instructor can answer; other instructors see the request without the buttons.

The class form asks How many students can you take? Give a number, or tick No limit— a new class has to say one or the other. Once a capped class is full, registration closes automatically. A registration deadline is optional.

In a class, open Members and click a name. You get their attendance across the term, notes your instructors have written, and how they did on any marked questions.

Families read the notes, and so does the student. A note can be corrected — it shows as edited — but not deleted, so it is worth writing as a record rather than a scratchpad. No other family can see any of it, and neither can Befundo's support team.

An announcement is a one-way notice — a closure, a change of room, a deadline. Send one from Announcements in your business menu, either to a single class or to every family you teach. It reaches their notifications and stays pinned to the top of the class board until it expires or you remove it.

Owners can address the whole business; instructors can only address their own classes.An announcement can't be recalled, and one instructor interrupting every household is how families learn to ignore the bell.

Nobody can reply to it. That's the point of the class board sitting underneath — families ask there, and you answer where the question was asked. Deleting an announcement takes it off every board, but it cannot un-send the notification already delivered, so a correction is a second announcement.

In a class's Messages, press + and then Poll: a question and up to ten options. Choose One vote per family or One vote per student— nothing is chosen for you. Families are told a poll was posted, never the question, and nobody is told about a vote. You or an admin can ask; an instructor who isn't assigned to the class can read it but not ask.

Turn on Hide voter names and nobody sees who voted, you included. With names shown, families see them only where the class shows its members to families. You can end a poll early with End poll.

Surveysin your business menu asks the adults of your families up to fifteen questions — one choice, several, a rating from 1 to 5, yes or no, or short text — for end-of-term feedback, interest in a new class or the times that suit them. Send it to one class, several, or the whole business, with a due date up to 90 days away and an optional reminder two days before. A child's own login is never asked; each adult answers once.

Once sent, its questions are fixed: you can only Close now or give it a later due date. An anonymoussurvey shows nothing until five people have answered, and never who answered; a named one shows each person's answers. Download CSVtakes them with you. Answers never appear on your public page. Surveys are written and read on the web; families answer on the web or in the apps. Don't use one for a child's medical details or pickup — that belongs in camp registration.

Business → Instructors → Invite, by email. They accept from their own account. An invitation notification can't be switched off, so it never gets stranded.

A class has one assigned instructor. That assignment decides whose dashboard it appears on, and who can edit it — an instructor sees only the classes assigned to them, while you as admin see everything the business runs.

They can post on any of your class boards, take attendance, run sessions and write up meetings. They cannot reach the business area at all — pricing, billing, the landing page and the student list are admin-only. Editing a class is limited to its assigned instructor or an admin.

Business → Hours, admins only. Give each day one or more windows, or leave it closed; Copy to Tue–Fri copies Monday's windows to the other weekdays. Times are in your business's time zone. Add holidays and breaks under Closed days, as a range of dates with an optional note. Your teachers' hours fit inside your opening hours, and outside them, or on a closed day, nobody counts as free.

A teacher sets when they can teach, and their time off, under Teaching → My hours; until they save, the form starts from your opening hours. You can set them for a teacher by clicking their name under This weekon Business → Hours. Free time is worked out, never typed in: a teacher's hours, inside yours, minus their classes, events, your closed days and their time off.

Saving hours confirms them. Hours confirmed more than 30 days ago count for nothing until the teacher checks them: their dashboard, and Today in the iPhone and Android apps, ask Are these still your hours?, and Yes, still rightconfirms them in one press. The apps show hours and confirm them; changing them is on the web. Befundo doesn't read a Google or iCloud calendar.

Families can ask for a timefrom a teacher's free hours. A teacher chooses Take time requestson My hours (off until they do), with a lesson length and an optional price; families then pick one of the next two weeks' free slots on the teacher's page, a private lesson or in the apps, and the teacher approves or declines. Nothing is booked until they approve, and approving checks the time is still free first.

This weekon Business → Hours lists each teacher's hours taught of hours offered, marked Confirmed or Needs confirming, and each class's seats filled — or how many are enrolled where no limit is set. The Hours card on your business home sums it and says how many teachers need to confirm. Only your business's admins see these numbers, and nothing is ranked.

You do not have to move your classes into Befundo's room. On the class, set Video to Zoom, Meet or Teams and paste your link: every meeting then shows families a Join that opens your room. One link covers a recurring room.

With summaries switched on (Growth and above), a notetaker from Recall.ai joins your call as a visible participant and the class is written up just as a Befundo-hosted one is: you review and publish, and Befundo keeps only the summary. Families are asked to agree before they are shown your link. What you do give up is the suggested attendance: Befundo can't see who joined your call, so you take the register by hand, as an in-person class does.

Your link is shown to enrolled families and your staff, and never on your public page.

Once the class has a schedule and your business has a time zone, Befundo creates a meeting for each occurrence. They show on the class page, with a full history under View all.

Add on the meetings card creates an extra meeting — a catch-up, a recital, a trip. Tick Meet online to give it a video room even if the class normally meets in person. This is also the only way to add meetings to a no-fixed-schedule class.

Press Start on an online meeting. Families see “Live now” and a Join button, and get a notification with a link straight into the room. The room and the Start button both open five minutes before the scheduled time — go in early to set up, since only pressing Start tells the class.

End closes the session. A started session stays joinable while anybody is in it, so a class that overruns doesn't lock anyone out. If you forget, it closes itself once the room has been empty for ten minutes.

Open a meeting and mark each student present, late or absent. For a class that meets entirely online the video call pre-fills it — including how long each person was on the call — and you can override anything. A class that meets in a room, or partly in one, starts blank: the call can't see who walked in, and guessing “absent” for a child who was there is worse than asking. Families see only their own children's attendance.

A meeting closes itself once its scheduled end has passed, and whoever teaches it gets a notification if it still needs attendance taken or a summary reviewed. That applies to in-person classes too, which have no End button to press.

Switch Recap on for any class, online or not. An online session is summarized from its transcript; a class that meets in a room is summarized from what it already records — attendance, the work set, your notes — with nothing recorded and nobody asked to consent to anything. Either way it appears on the meeting page for whoever teaches it to read and edit before pressing publish — they're notified when it's ready, and families are notified when they publish.

Three levels, and each of them only ever takes away. A class is off by default and stays that way until somebody switches it on. An owner can switch AI summaries off for the whole business from the business overview, and no instructor can then turn a class back on. An instructor can excuse one meeting with Skip recording.

A skipped session isn't recorded at all — no transcript, not captured and then discarded — and families see “Not recorded” on that meeting. Turning any of this off is free on every plan, Basic included: summaries are a paid feature, but refusing them never is.

Add notes, material and homework to a specific meeting. Families are notified the first time you write notes on a meeting. Material can be a link or an uploaded file — PDF, image or MP4.

Both tell everyone in the class, including parents. Canceling asks for an optional reason and can be undone; the meeting stays on the page marked canceled, with its notes and attendance, so families can see the class isn't running that day.

Off by default. Payments → Let families see what they oweturns it on, and you can't until you've set and saved the track payments from date above it.

That isn't bureaucracy: until it's set, Befundo works the date out from your earliest recorded payment and recalculates it every time the page loads. Adding one old payment would move it backwards and tell every family they owe months more.

With it on, families see the amount and the periods, and can tell you when they've paid. Their word doesn't go in your ledger— you confirm it first, and confirming is what records it. Classes Befundo can't compute, and ones you've canceled or paused, are never shown to them.

Payments → How families pay you. Add your Venmo, Zelle, Cash App, a PayPal.Me name or a Stripe payment link you made in your own Stripe account — whichever you actually use. Families see it on their class page, so they stop asking.

A link has to be on that service's own domain, and has to be https. Anything else is refused, because a payment link families click is exactly the thing worth being strict about. Zelle and “something else” are shown as text to copy rather than as links — Zelle has no link to give.

No amount is ever shown.It says where to pay you, not what anyone owes — that stays yours to chase, and the money still comes to you directly.

Families pay you however they already do. Nothing here moves money, and marking something paid is a record you keep, not a transaction.

Business → Payments shows what each family owes across every class, worked out from each class's price and payment schedule. Per-session classes aren't tracked — they read as “not tracked” rather than settled.

Override a rate for a family, or set it to zero for a scholarship. You can also set a date to start tracking from, so switching Befundo on doesn't invent months of historic debt.

Deliberately. Befundo isn't party to the payment and can't verify it, so it won't chase a parent over money it knows nothing about. Payment reminders go to you.

In the pilot, Grow → Campaigns lists your classes with the most open places first. Say what you want — 5 more students for Saturday piano — pick the class, and Grow drafts a plan from its schedule, price and open places: who it is for, the one reason a parent would care, a post for your page and notes for your families.

It is a draft. Change anything, then Approve. Approving publishes nothing by itself: copy the post to your own page, or connect your Facebook Page under Facebook and Instagram on the Grow page and press Publish to Facebook or Publish to Instagram — one press, one post, never on a schedule. The words are held to a few rules — your own price or none, places only as many as are really open, no promised results and no quoted reviews.

On a campaign, Make a link for each place you share it — Facebook, a flyer, an email. Each link counts how often it was opened and which registration requests and enrollments came through it, and nothing about who. Openings include link previews, so treat them as a ceiling. Leadsshows what families did and sends you to the class's Members tab to answer requests.

Parents join your list themselves, with Email me about new classeson your page or a class page. Enrolling doesn't add them and you can't add anyone; you see how many are on it, never who. Grow → Emails is where you write one and send it to the list — part of the Growth plan and above, up to four in any 30 days, with your business address and a way to stop at the bottom of each.

Ads on a campaign drafts the words for Facebook and Instagram, Google or ChatGPT, aims the ad at your area and gives it its own link. Connect your own Meta ad account, Google Ads or ChatGPT adsaccount on the Grow page (ChatGPT takes an API key from OpenAI's Ads Manager), and approving an ad creates it paused there with the daily budget you approved; Start, Pause and Endwork from Befundo, and the platform's numbers are read back once a day. The platform bills you directly — Befundo never buys ads or touches the money. For an ad you run anywhere else, enter what the platform reports, and Grow puts it beside what it counted, with the cost per enrollment.

This weekon the Grow page counts the last seven days, and the same summary is emailed to you on Mondays — switch it off there if you'd rather not. Your listing lists what might turn away a family who follows your link — no published business page, a missing price, schedule or photo, a short description — each with a link to where it's fixed. Your website checks your own site the way a search engine reads it: its title and description, whether phones can read it, and whether it links to your Befundo page. See also the Grow questions.

It lists every check, what each is worth, and what you've earned so far. The score is out of the checks that apply to you today — ones needing history you haven't got, like a review average, are left out entirely rather than counted as zero, so being new never counts against you.

Send your legal name, how you're registered, your EIN or registration number, and a document showing it. Someone checks it against the public register by hand, so it isn't instant. We delete the document as soon as they've decided — only the decision is kept. If it's rejected you'll see the reason and can resubmit.

We check the address is a real place straight away, which is worth part of the points. The rest comes from a card we post with a code on it — receiving post somewhere is the part nobody can fake from a laptop. Your address is never published; it's only used to send the card. Moving premises drops the check, because it confirmed the old address.

The ID check lives on your account page and counts for every business you run. Stripe matches a government ID against a selfie and tells us yes or no — Befundo never sees the document or the photo.

Verified or not, you can list classes, take enrollments and message families exactly the same. And below the first tier families see nothingrather than a low score — an unverified business doesn't look bad, it just looks unremarked on.

These are checks on your business's details. They are not a background check, and Befundo doesn't vet anyone to work with children — every page carries that sentence. If a family asks what the badge means, that's the honest answer.

Basic ($9/mo) covers up to 30 enrollments — one student in one class you are currently running, so a child in two of your classes counts twice — and your first 3 months on it are free. A card is needed to start, and nothing is charged until the trial ends. Starter ($19/mo) 100, Growth ($49/mo) 300, Business ($99/mo) 700, Enterprise ($250/mo) unlimited. Going over blocks nothing; see pricing for the detail.

Session recaps and the assistant that answers about your classes are on Growth and above. A recap turns a meeting into a written summary you review before publishing — from the audio and chat for an online class, from attendance and your notes for one that meets in a room. Off by default on every class, and for an online class every family consents separately before their child is recorded.

On Starter and above the help page, and Help in the iPhone and Android apps, offers a chat with a real person. On the web it only shows when somebody is actually there; in the apps the chat itself says when nobody is around and takes a message. On Basic, the form on that same page reaches us instead. Either way a person reads it, and we don't promise a response time we haven't earned. The families in your classes always have the chat, whatever plan you're on: our support cost isn't yours to carry.

Recaps you have published stay published, and the classes you switched recaps on for stay switched on — they simply stop producing anything, and the class says so where you turned it on. Families are not asked to consent to a recording that is not happening, and are never held out of a session over it. Upgrade again and those classes carry on.

Pause my planon your Billing page is also how you cancel. Your plan stays active until the end of the period you've paid for, or the end of your free trial (so a trial is never charged). Then the business is paused: its classes leave the marketplace, stop taking new registrations and become read-only for you and your instructors. Families already enrolled keep everything they have and can still message you. Nothing is deleted, and there's no time limit — choose a plan again on the web and everything resumes at once. If a payment fails and your plan ends without one, you get 15 days with everything still working first.